Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Let Us Choice Shopping Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://letuschoice.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ok product. packed well. fast delivery around 2 weeks to U.K. the product is not long lasting. it's exactly like putting lipstick on your hair. gives it a shine/greasy look and feel. Does cover but easily rubbed off. I dont particularly like the oily feel to my hair. I have scattered grey hair and a big chunk to cover, neither covers well. I ordered dark brown as my hair is quite dark but dark brown seems like it's not the correct shade. possibly black would have been better shade but would make it look more shiny and greasy. other than that, happy with store. kept me up to date with shipment of product.
very good product this is my second time of ordering
Very fast, very good recommend very paints well and is accurate! Like the way works will order more products in the future
Fast delivery and works, fulfills target.
Comes well packaged, looks just like a tube of lib stick, works well to cover grays, leaves a residue that washes out along with the product.
Excellent shopping, good quality I still need to do the test, but it looks great came in the right time, very well packed, kind store attentive with messages I recommend I leave additional comments later ....br
look good have not used it, thank store.
Is really good my article
Amazing, but it works! Paint the mess, brush for eyebrows remove excess and ready! And so looks just brown lipstick 3.8g.
Goods received. Delivery is long, 2 months. In the case has not yet tried, perhaps later I will add my feedback.
Satisfied with the order. She painted the Seine and growing with her fingers what fell on the skin. Perfectly approached my dark brown hair. Thank you very much to the store.
This works, paints the Seine at the roots, I recommend.
Took more than 6 weeks in these pandemic days since ordering. Didn't use yet, but looks as described.
Sedina doesn't mind when you have a miracle of lipstick in your pocket. Good product. Well packed. Fast delivery about 2 weeks to Russia. I ordered dark brown, my hair of this shade. The fabric is painted well, with the color guessed)) I carry with me in a bag, very convenient, compact. In a matter of seconds, he's hiding it. It's a redemption thing.
my mom likes it and hasn't complained